At Paris75.info, we are committed to ensuring your satisfaction with our services. Below, you’ll find details regarding our refund and returns policy:
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- Arrangement Fees: Please note that the concierge fee is non-refundable if you cancel your trip, but it can be used for another ride with us.
- Service Provider Policies: Your accommodation booking requires a non-refundable reservation deposit fee (which is charged as a concierge fee (travel planning arrangement), any cancellations or refunds will be subject to the policies of the apartment owner, hotel. While we cannot control these policies, we are here to assist you in navigating any potential issues and finding the best possible solution.
- Car Rides: Please pay the specified fare directly to your driver using cash or a credit card as indicated on your private transfer reservation receipt. Our drivers offer a complimentary one-hour waiting period upon your flight’s arrival to ensure a hassle-free experience. To prevent any inconvenience, please notify your assigned driver promptly of any flight delays. Please be aware that unnotified delays will incur an additional charge of 30 euros for every extra 30 minutes of waiting time. Your time is valuable to us, and we are dedicated to providing smooth transportation services.
- Eiffel Tower Tickets: Please be aware that our pre-purchased Eiffel Tower tickets are priced higher than the public rate to cover our fees and travel arrangement service costs. In the event of a cancellation, we can only refund the public price of the ticket, with the remaining amount retained to cover pre-reservation fees.
- Tourist Guides: Payment for the service will be required on the day of the tour, payable by cash or credit card/PayPal. Please be advised that if the client is late, there will be an extra charge of 30 euros per 30 minutes late.
We hope this policy provides clarity and transparency regarding refunds and cancellations. If you have any questions or require further assistance, please don’t hesitate to contact our customer service team. Thank you for choosing Paris75.info for your travel needs.
French-owned, Brazilian-based. Our company 01ST DIGITAL SOLUTIONS is located in sunny Brazil! Therefore if you see a charge on your statement made in Brazil and no Paris, dont be worried